Privacy Policy
Last updated: August 8, 2026
CrumpIT (ABN 65 588 251 132) (“CrumpIT”, “we”, “us”, “our”) is an information technology services business based in Orange, New South Wales, Australia. We provide computer repairs and upgrades, custom PC builds, networking, cyber security, business IT support, web development and design, app development, AI setup, digital marketing, graphic and motion design, software support, remote support, and an online store.
We are committed to protecting your privacy. This policy explains how we collect, hold, use and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and applies to our website, store, services and support channels.
What we collect
- Contact details — your name, email address, phone number and, where relevant, postal or business address.
- Account information — login details and order history if you create an account on our site.
- Order and payment information — details of products and services you purchase. Card payments are processed by secure third-party payment providers; we do not store your full card numbers on our systems.
- Service information — details about your devices, systems, networks and faults that you provide, or that we observe, while carrying out work for you.
- Communications — messages you send us through our contact forms, support tickets, email, phone or social media.
- Website usage — technical data such as pages visited, approximate location, browser and device type, collected through cookies and similar technologies.
How we collect it
We collect personal information directly from you — when you fill in a form on our site, create an account, place an order, request a quote, book a service, lodge a support ticket, or deal with us in person, by phone or by email. Limited technical information is collected automatically when you browse our website.
Why we collect and use it
- To provide, deliver and support the products and services you ask for, including quotes, repairs, builds, orders and ongoing IT support.
- To process payments, issue invoices and keep business records we are legally required to keep.
- To communicate with you about your orders, jobs, warranties and enquiries.
- To improve our website, services and customer experience.
- To send you service updates and, only where you have agreed, occasional marketing — you can opt out at any time.
- To comply with our legal obligations.
Who we share it with
We do not sell your personal information. We share it only as needed to run our business:
- Payment processors, to take payment securely.
- Suppliers, distributors and couriers, to source parts and deliver orders.
- Manufacturers, where a product is repaired or replaced under a manufacturer warranty.
- Our own service providers, such as website hosting and email services.
- Professional advisers, and government agencies or courts where the law requires it.
Some of our service providers (for example hosting or email platforms) may store data on servers located outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure — including access controls, up-to-date software, encrypted connections and secure payment processing. No method of storage or transmission is completely secure, so we cannot guarantee absolute security, but protecting your information is a priority in how we build and run our systems.
Data breaches
If a data breach occurs that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working (for example, your shopping cart and login session) and to understand, in aggregate, how the site is used. You can control or delete cookies through your browser settings; some site features may not work without them.
Access, correction and retention
You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable time. We keep personal information only as long as it is needed for the purposes above or as the law requires (for example, tax and business records), after which it is deleted or de-identified.
Complaints
If you believe we have mishandled your personal information, please contact us first using the details below — we take complaints seriously and will respond promptly. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with its last-updated date.
Contact us
Questions about this policy can be sent to support@crumpit.com.au, by phone on 0423 870 531, or through our contact page.