Frequently Asked Questions
Quick answers about our services, repairs, custom builds and accounts. Can't find what you need? Get in touch and a real person will help.
General & Services
Where are you located and what areas do you cover?
We're based in Orange, NSW. We offer on-site support across Orange and the wider Central West, and remote support for customers anywhere in Australia.
Do I need an appointment?
You're welcome to drop a device in during business hours. For on-site visits and scheduled remote sessions we recommend booking ahead so we can set aside time — use our contact form or give us a call.
How much does a diagnostic cost?
Initial remote triage is free. A workshop diagnostic carries a small fee, which we credit toward the repair if you go ahead. We'll always confirm any cost before starting work.
Repairs & Support
How long does a repair take?
Most workshop diagnostics are done within 1–3 business days. If we need a part ordered in or returned to a manufacturer, we'll give you a clear timeframe and keep you updated throughout.
Can you help me remotely?
Yes. Many software and configuration issues can be fixed in a secure remote session, often the same day. You stay in control and can watch everything we do.
Will I lose my data during a repair?
We take great care with your data, but we always recommend keeping your own backups. If you'd like, we can back up your files before we start and help you set up an ongoing backup solution.
Custom Builds & Store
How does the PC builder work?
Our PC Builder lets you pick parts while it checks compatibility live — socket, memory, power, drive slots and case fit — with a running total. Every build is then checked by hand before we quote and assemble it.
Can I supply my own parts?
Absolutely. We can assemble a build from parts you provide for our standard assembly fee. Just note that supplied parts keep their own manufacturer warranty, and our workmanship warranty covers the assembly.
What warranty comes with a custom build?
Every build we assemble carries a 2-year workmanship warranty, on top of each part's manufacturer warranty. Full details are on our Warranty Information page.
Accounts & Billing
How do I track my order or support ticket?
Sign in to your account dashboard to see your orders, quotes and support tickets in one place, and to message us about any of them.
What payment methods do you accept?
We accept all major cards, bank transfer and in-store payments. A full online checkout is coming soon; in the meantime we'll send a secure invoice for online orders.
Can I get a tax invoice?
Yes — a tax invoice is issued for every purchase and repair, showing our ABN. Let us know if you need a copy re-sent and we'll email it across.