Warranty Information
Every CrumpIT custom build and repair is backed by a straightforward warranty and by your rights under Australian Consumer Law. Here's exactly what's covered and how to make a claim.
2-year build warranty
Every custom PC we assemble is covered for workmanship for two years from collection.
Manufacturer cover
Individual parts keep their full manufacturer warranty — often 3 to 10 years.
Labour guaranteed
If a fault is down to our assembly, diagnosis and labour to fix it cost you nothing.
Local RMA handling
We manage manufacturer returns for you from our workshop in Orange — no call centres.
01.What our warranty covers
Our workmanship warranty covers faults caused by the way we built or serviced your system. This includes:
- Assembly faults such as loose connections, seating issues or cable management problems.
- Component failures during the manufacturer warranty period, which we handle on your behalf.
- Software and configuration we set up as part of your build, for the first 30 days.
- Re-testing and quality checks after any covered repair.
02.What isn't covered
Some things fall outside the warranty. These generally include:
- Accidental damage, drops, liquid spills, power surges or damage from inadequate power protection.
- Faults caused by unauthorised modifications, or parts added or swapped by someone else.
- Normal wear, consumables, and general software issues unrelated to our original setup.
- Data loss — please keep your own backups. We can help set up a backup solution on request.
03.How to make a claim
Making a claim is simple:
- Contact us with your name, order or invoice number, and a description of the fault.
- We'll troubleshoot remotely first — many issues are resolved the same day without a visit.
- If hardware needs attention, book it in to our Orange workshop or arrange on-site service.
- We diagnose, repair or process a manufacturer RMA, then re-test before returning your system.
04.Turnaround times
Most workshop diagnostics are completed within 1–3 business days. Where a part must be returned to the manufacturer, turnaround depends on their process; we'll keep you updated and, where possible, offer options to keep you running in the meantime.
05.Your rights under Australian Consumer Law
Nothing in this warranty limits or replaces your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. This warranty is provided in addition to those rights.
06.Start a warranty claim
Get in touch and we'll take it from there. Email support@crumpit.com.au, call 0423 870 531, or use our contact form. Mon–Fri, 9am–5pm, Orange, NSW.